Shipping policy

Shipping Policy

Thank you for shopping with us! We’re a small business dedicated to providing high-quality products with care and attention to detail. Below is our shipping policy to ensure you have a smooth shopping experience.

Processing & Shipping Times

We take pride in fulfilling each order with precision and care. As a small business, our processing time is 5-7 business days before your order is dispatched. Once shipped, delivery times may vary based on your location and chosen shipping method.

Shipping Locations

We currently ship nationwide across South Africa. Unfortunately, we do not offer international shipping at this time.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the size of your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey.

Delays & Issues

While we strive to meet our estimated shipping times, unforeseen delays (such as courier issues or high order volumes) may occasionally occur. If you experience any delays or concerns, please reach out to us at support@maisondelumiere.co.za.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered. If you believe your package is missing, please check with your local courier or contact us for assistance.

Returns & Exchanges

For information on returns and exchanges, please refer to our Return Policy.

We appreciate your support and patience as we work hard to get your order to you as quickly as possible! If you have any questions, feel free to reach out to our support team.

Thank you for choosing Maison De Lumiere